Towing Assistance (up to 50 miles per disablement) |
When your Covered Vehicle is disabled due to a mechanical breakdown, it will be towed to the nearest service facility of your choice up to fifty (50) miles or up to two (2) hours port-to-port, dependent on how the service provider charges. The truck for purposes of towing includes both the tractor and trailer, state law permitting. Any expenses incurred beyond membership limits will be the responsibility of the member, payable directly to the service provider, and are not reimbursable. In either case, service is limited to one tow or service call per disablement. See Limits of Services and accidents. |
Flat Tire Assistance (up to $150 per occurrence) |
Service consists of the removal of the flat tire for the Covered Vehicle, and it's replacement with the mounted spare tire located with the Covered Vehicle, up to $150 per occurrence. The truck program for flat tire assistance excludes coverage for trailers. |
Tire Replacement Assistance (up to $100 per disablement) |
When a replacement tire is needed for the Covered Vehicle, the cost of the service call to deliver a replacement tire to the disablement site will be covered up to $100.00 per occurrence. Coverage does not cover cost of the tire and its installation. |
Tire Repair Assistance (up to $100 per occurrence) |
Service consists of a roadside tire repair for a mounted tractor tire, up to $100 per occurrence. Tire repair assistance excludes service to the trailer tires. |
Mobile Mechanic Service (up to $100 for service call) |
Mobile Mechanic Service is available for the Covered Vehicle in lieu of towing, if the disablement can be resolved roadside, up to a maximum of $100.00 per occurrence. You must pay for any mileage, parts and labor. |
Oil, Fluid and Water Delivery Service |
An emergency supply of oil, fluid and water will be delivered if your Covered Vehicle becomes disabled due to running out of fluids, up to $100 per occurrence. You must pay for the cost of the oil, fluid or water, if any. |
Fuel Delivery Service (up to 30 gallons of fuel) |
An emergency supply of up to thirty (30) gallons of fuel will be delivered if your Covered Vehicle is in immediate need, up to $100 per occurrence. You must pay for the cost of fuel. |
Lock-out/Replacement Key Assistance (up to $100) |
If your keys are locked inside the Covered Vehicle, assistance will be provided to gain entry into the Covered Vehicle up to $100.00 benefit limit. In the event there are no keys found, and a replacement key is needed, you will be covered up to the maximum benefit amount of $100.00 for the total cost of lockout service and a new key. |
Jump-starts (up to $150 per occurrence) |
If battery failure occurs, a jump-start will be provided to start your Covered Vehicle, up to $150 per occurrence. |
Pull Start (up to $100 per occurrence) |
A pull start may be available for the covered vehicle in lieu of a jumpstart, if available, up to $100 per occurrence. |
Replacement Battery Delivery (up to $100 for service call) |
In the event a battery is needed, one can be delivered to your location. The cost of the battery, parts, and labor are at your expense. A battery delivery service call will be covered up to $100.00 for service call only and will not be covered if the service call was requested after a successful or failed jump start service. |
Replacement Part Delivery (up to $100 per occurrence) |
Replacement part delivery, if available, will be provided up to $100 per occurrence to cover the delivery only. Member is responsible for the cost of the part(s) themselves. This service may not be available in all regions. Member is responsible for installation and labor. |
The following items are NOT included as part of the emergency roadside assistance benefit: |
THIS IS NOT A ROADSIDE ASSISTANCE REIMBURSEMENT PROGRAM. |
24-HOUR EMERGENCY ROADSIDE ASSISTANCE SERVICE – Just call the TOLL-FREE Number, 1-800-395-4908, and a service vehicle will be dispatched to your assistance. Important: Please be with your vehicle when the service provider arrives, unless it is unsafe to remain with the vehicle, as they cannot service an unattended vehicle. When calling for dispatch service and it is no longer required after calling for service, you must contact RoadsideMASTERS.com at 1-800-395-4908 immediately within the first twenty (20) minutes to cancel the dispatch request (see D. Suspension in the membership handbook). Service provided must be a covered benefit under the terms and conditions described in this agreement. Note: 24-Hour Emergency Roadside Assistance Service is designed to assist members whose Covered Vehicles are disabled as a result of unavoidable circumstances. It is not intended to be a substitute for vehicle maintenance or repair. Towing assistance will only be covered from a roadside disablement location. Covered services may not be requested from a residence, dealer, bus stop with on-site repair facility or repair facility. Excessive claims for services will result in cancellation and may result in non-renewal of the membership. Excessive use is defined as using a combination of the following services; towing, jumpstarts, mobile mechanic, fuel delivery, 3 times within a 3-month period. |
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All of the services provided are described herein and are applicable throughout the United States and Canada. However, we do wish to inform you that this is a commercial vehicle emergency roadside assistance membership program, it does not replace your vehicle insurance coverage and: 1. Except in Wisconsin, this is not an insurance contract. 2. This is not an Automobile Liability or Physical Damage insurance contract. |